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How aceplay88 Handles Your Personal Information

Your privacy matters to us. This page explains what personal data aceplay88 collects when you use our lobby, how we use it, and what rights you have over that information — including how to request access or ask us to delete it.

Data collected at account levelSecure account accessYour right to request changesContact us to update your dataAvailable where local law permits
aceplay88 How aceplay88 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

Live Chat Start a live chat session from the lobby footer any time you have a question about your personal data, a deletion request, or an access request for your account records.
Email Support Send your privacy request to our support email. Include your registered account name so we can locate your data and respond within a reasonable timeframe.
Account Settings Some data — like your contact email and phone number — can be updated directly inside your account settings without needing to contact support first.
DATA HANDLING

How We Protect and Manage Your Data

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. We recommend you never share your OTP with anyone, including our support team.

Data Retention

We keep your account data for as long as your account is open and for the period required by applicable regulations. Closed accounts are retained only as long as legally required.

Requesting Changes

To request access to, correction of, or deletion of your personal data, contact our support team via live chat or email with your account details and the specific request.

Common Questions About Your Privacy

We collect registration details like your name and email, payment transaction records from methods such as Touch 'n Go eWallet or Boost, and automatic session data like your IP address and device type.

We only share data with payment processors — such as GrabPay, DuitNow, or FPX — to complete transactions you start. We do not sell your personal information to any third party.

Contact our support team via live chat or email, provide your registered account name, and ask for a data access request. We will locate your records and respond within a reasonable timeframe.

Yes. You can submit a deletion request through live chat or email support. We will process it subject to any retention obligations required under applicable law.

Closed account data is retained only for the period required by applicable regulations. Once that period passes, your personal information is removed from our active systems.

We store transaction records for verification and payout purposes. Full payment credentials for Touch 'n Go eWallet, Boost, or GrabPay are handled by the respective payment processors, not stored on our side.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.